Frequently Asked Questions

Answer like91 is strictly an adults-only platform. You must be at least 18 years of age to access our content, or the higher minimum age required by the applicable operator or license jurisdiction in your territory. If the platform you intend to use requires a higher minimum age, that higher age applies. like91 takes underage access seriously — if we become aware of a minor accessing the site, that access will be terminated. Being 18 does not in itself make online gambling lawful in all jurisdictions, including Pakistan.

Answer like91 publishes content in English and its primary audience includes users across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, all users are solely responsible for verifying whether accessing gambling-related content or participating on third-party platforms complies with applicable laws in their specific city and province. like91 does not confirm the legal status of online gambling in any Pakistani city or province.

Answer KYC (Know Your Customer) verification is a standard requirement on licensed gambling platforms worldwide. Typically, operators ask for a government-issued photo ID — for Pakistani users, this is commonly a CNIC (Computerised National Identity Card). You may also be asked for proof of address (a utility bill or bank statement) and, in some cases, source-of-funds documentation for larger transactions. Always submit KYC documents only through the operator's secure in-platform portal — never via email.

Answer On virtually all licensed gambling platforms, creating multiple accounts (known as "duplicate accounts") is strictly prohibited under the operator's terms and conditions. Doing so typically results in account suspension, forfeiture of any balances and may void bonus entitlements. Each player is entitled to one account per platform. If you have lost access to an account, contact the operator's support team to recover it rather than registering a new one.

Answer Account closure requests are handled directly by the operator, not by like91. Most licensed platforms provide an account closure option in the profile settings, or you can submit a closure request via the operator's live chat or email support. If you are closing your account for responsible gambling reasons — such as feeling that gambling is becoming harmful — also request a self-exclusion rather than a simple closure, as self-exclusion provides stronger protections and prevents you from easily reopening the account.

Answer Whether PKR is supported as an account currency depends entirely on the individual operator's platform configuration. Some international gambling platforms support PKR natively, allowing you to deposit, wager and withdraw in Rupees without currency conversion. Others operate in USD, EUR or other currencies, meaning your PKR deposit will be converted at the prevailing exchange rate. like91 notes the currency options available on platforms we review — always check the cashier section of any platform before registering.

Answer Deposit processing times vary by method. Digital wallet and mobile money options — such as Easypaisa or JazzCash where supported — are often near-instant. Bank transfers may take one to three business days. Withdrawal times depend heavily on the operator's processing schedule and your verification status. Most operators process withdrawal requests within 24 to 72 hours after approval. Pending KYC verification or wagering requirement fulfilment can extend withdrawal timelines significantly.

Answer Yes — virtually all platforms set minimum deposit and withdrawal thresholds. These vary between operators and between payment methods. A typical minimum deposit on platforms targeting Pakistani users might range from PKR 500 to PKR 2,000, though this varies widely. Minimum withdrawal amounts are usually higher than minimum deposits. Maximum limits — both per-transaction and per-day or per-month — also apply. like91 recommends reviewing the cashier terms on any platform before committing funds.

Answer Common reasons for withdrawal delays or declines include: incomplete or pending KYC verification; an active bonus with attached wagering requirements that have not yet been met; a mismatch between the deposit method and the nominated withdrawal method; or a security review triggered by account activity patterns. In some cases, operators apply a "reverse withdrawal" period during which you can cancel a pending cashout — this is worth being aware of. Contact the operator's support team directly for any specific withdrawal issue.

Answer Yes — setting a deposit limit before your first session is one of the most practical responsible gambling steps available. A deposit limit caps how much you can add to your account within a daily, weekly or monthly period. Setting it to reflect your entertainment budget — an amount you are genuinely comfortable losing — prevents impulsive overspending during a losing session. Most reputable platforms allow you to set limits immediately at registration. Importantly, increases to deposit limits typically require a cooling-off period before they take effect.

Answer Live in-play betting allows you to place wagers on a match while it is actively in progress — with odds that shift in real time based on what is happening on the field. For a Pakistan T20 match, for example, you might be able to bet on the outcome of the next over, who takes the next wicket, the total runs in an innings, or the match winner — all while watching the game. Odds move rapidly during live play, and markets are sometimes suspended temporarily. A stable internet connection is important for in-play betting.

Answer RTP stands for Return to Player — it is the theoretical percentage of total wagers a slot game pays back to players over a very large number of spins. A slot with a 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over millions of spins. RTP is a long-run statistical average, not a per-session guarantee. A higher RTP is generally better for the player, but short-session outcomes are governed by variance (volatility), which determines how frequently and how large individual wins tend to be.

Answer A live casino streams real human dealers in real time from a dedicated studio or physical casino floor. You see a real roulette wheel being spun, real cards being dealt in blackjack or baccarat, and interact with the game through on-screen controls. This contrasts with standard online casino games, which use software-generated outcomes (RNG-based). Live casino games are generally more immersive but have slightly higher minimum bet thresholds than their RNG counterparts. Reputable live casino providers include studios whose games appear on many platforms reviewed by like91.

Answer Yes — reputable licensed operators are required to have their games tested and certified by independent testing laboratories such as eCOGRA, iTech Labs, GLI or BMM Testlabs. These bodies verify that the Random Number Generators (RNGs) powering slot and table games produce genuinely random outcomes and that published RTPs are accurate. Certification logos from these organisations are typically displayed in an operator's footer or fairness page. like91 considers third-party certification as a key indicator of platform quality in our reviews.

Answer A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before the resulting winnings become withdrawable. If you receive a PKR 5,000 bonus with a 30x wagering requirement, you need to place a cumulative total of PKR 150,000 in qualifying bets before you can withdraw. Some operators apply the requirement to the deposit-plus-bonus combined amount, which increases the total significantly. Not all game types contribute equally — slots may contribute 100%, while live casino or certain table games may contribute only 10–20%.

Answer Free spins are bonus credits that let you play designated slot games without using your own balance. They are a common promotional tool, particularly for new game launches. The value of free spins varies — a free spin on a PKR 10 line bet has a different value to one on a PKR 100 bet. Free spins almost always come with wagering requirements on winnings. They are worth using if the wagering requirement is reasonable (typically under 30x) and the spin value is meaningful relative to your usual stake level.

Answer A reload bonus is a deposit match offer made to existing, already-registered players — typically as a weekly or monthly incentive to re-deposit and continue playing. They are usually smaller than welcome bonuses (commonly 25–50% match rather than 100%) but can still represent meaningful value if the wagering requirements are manageable. Reload bonuses are often tied to specific payment methods or specific days of the week. like91 notes reload frequency and terms in platform reviews where available.

Answer Most reputable platforms allow you to opt out of promotional offers entirely through your account settings or by contacting support. Opting out means your deposits will not automatically attract bonus funds — which also means there are no wagering requirements attached to your withdrawals. Some players prefer this approach for cleaner, unrestricted access to their balances. If responsible gambling is your priority, opting out of promotional offers can help you maintain a clearer picture of your actual spending and winnings.

Answer Many platforms offer promotions specifically tied to major cricket events — ICC tournaments, Pakistan vs India Test matches, and PSL T20 season fixtures attract dedicated free bet offers and odds-boost promotions on sportsbooks targeting Pakistani users. These are typically limited-time offers available during or just before a tournament window. like91 highlights relevant cricket and PSL-linked promotions in our sports betting platform reviews, though specific offer availability changes with each season and must be verified directly with the operator.

Answer Use a strong, unique password for each gambling platform — never reuse passwords across sites. Enable two-factor authentication (2FA) wherever it is available, as this adds a second layer of verification beyond your password. Never share your login credentials with anyone, and be cautious of phishing emails or messages claiming to be from your platform. Log out of your account when using shared or public devices. If you suspect unauthorised access, change your password immediately and notify the operator's security team.

Answer Self-exclusion is a formal player protection tool that blocks your access to a gambling platform for a defined period — typically a minimum of six months, with options up to permanent exclusion. Once activated, the platform is obligated to prevent you from logging in, depositing or receiving marketing communications. To activate it, contact the operator's support team directly via live chat or email and explicitly request self-exclusion. like91 strongly recommends self-exclusion for anyone who feels that gambling is becoming harmful or difficult to control.

Answer Online gambling in Pakistan is subject to the Prevention of Gambling Act, 1977, among other applicable regulations. like91 does not provide legal advice and does not confirm that online gambling is lawful for Pakistani users. like91 does not claim to be regulated, endorsed or approved by any Pakistani government authority, including the PTA, State Bank of Pakistan or any provincial body. Pakistani users are solely responsible for understanding and complying with applicable laws before accessing or participating on any third-party gambling platform.

Answer Support is available through several channels. Gamblers Anonymous operates an international peer-support network with a twelve-step programme accessible online. GamCare, based in the UK, provides online chat, counselling and self-assessment tools with international reach that Pakistani users can access. Mental health professionals — including psychologists and psychiatrists in major cities such as Karachi, Lahore and Islamabad — can provide evidence-based treatment such as CBT for behavioural conditions including problem gambling. The operator's own responsible gambling team can also action self-exclusion and refer users to external resources.

Answer You can reach the like91 editorial and support team by emailing [email protected]. Please include a clear description of your question or concern in the subject line. We aim to respond to all enquiries within three business days. Note that like91 cannot assist with account-level issues on third-party gambling platforms — those must be directed to the relevant operator's support team. Do not send sensitive personal documents, CNIC scans or financial information via email.